At themandarintree.shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or make a purchase.

By using themandarintree.shop, you agree to the practices described in this Privacy Policy.

We are committed to handling your personal data responsibly and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) applicable to customers in France and the European Union.

1. Information We Collect

When you visit or purchase from themandarintree.shop, we may collect certain information necessary to provide our services and improve your shopping experience.

The types of information we may collect include:

Personal Information

When you place an order, create an account, contact us, or subscribe to communications, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment information

• Order details

• Communication history with our customer service team

Technical Information

When you browse our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Website usage information

• Pages viewed

• Access times and dates

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

We use collected information for the following purposes:

Processing Orders

We use your personal information to:

• Process and fulfill purchases

• Confirm orders

• Arrange shipping and delivery

• Provide order updates

• Handle returns, exchanges, and refunds

Customer Support

We use your information to:

• Respond to customer inquiries

• Provide assistance regarding orders

• Resolve problems and improve customer service

Website Improvement

We may use information to:

• Improve website functionality

• Analyze customer preferences

• Improve product selection

• Enhance shopping experiences

Marketing Communication

With your permission, we may send promotional emails, product updates, special offers, and relevant information.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

3. Payment Information

Payments made through themandarintree.shop are processed securely through trusted third-party payment providers.

We do not store complete payment card details on our systems.

Payment providers process transactions according to their own privacy policies and security standards.

We recommend reviewing the privacy policies of your chosen payment provider for additional information.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies are small text files stored on your device that help us:

• Remember preferences

• Understand website usage

• Improve website performance

• Provide a smoother shopping experience

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functions.

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary to provide our services, including with:

Service Providers

We may share information with trusted partners who assist with:

• Payment processing

• Order fulfillment

• Shipping services

• Website hosting

• Customer support

These service providers are authorized to use your information only for providing requested services.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information from:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

Although we use reasonable security measures, no online transmission method or electronic storage system can be guaranteed to be completely secure.

7. Your Rights Under GDPR

If you are located in France or the European Union, you may have the following rights regarding your personal data:

Right of Access

You may request information about the personal data we hold about you.

Right of Correction

You may request correction of inaccurate or incomplete information.

Right of Deletion

You may request deletion of your personal information where legally permitted.

Right to Restrict Processing

You may request limitations on how your personal data is processed.

Right to Object

You may object to certain types of processing, including direct marketing.

Right to Data Portability

You may request your personal data in a structured and commonly used format.

To exercise these rights, please contact us at:

Email: info@themandarintree.shop

8. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions

• Provide customer support

• Meet legal obligations

• Resolve disputes

• Maintain business records

When information is no longer required, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites.

We encourage customers to review the privacy policies of any third-party websites they visit.

10. Children's Privacy

Our website is not intended for individuals under the age required by applicable laws to make online purchases independently.

We do not knowingly collect personal information from children without appropriate parental or legal consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be published on this page with the revised effective date.

Customers are encouraged to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Website: themandarintree.shop

Email: info@themandarintree.shop

We are committed to protecting your privacy and providing a safe and transparent online shopping experience.