At themandarintree.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience and feel confident when purchasing from our store.

This Return and Refund Policy explains the conditions, procedures, and requirements regarding returns, exchanges, and refunds for purchases made through themandarintree.shop.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept return requests under the following conditions:

• The return request must be submitted within 14 days after the customer receives the order.

• The item must be unused, unworn, unopened, and in its original condition.

• The product must include all original packaging, accessories, labels, and documentation.

• The item must be returned in a condition that allows it to be resold.

Products that do not meet these requirements may not be eligible for a refund or exchange.

To start a return request, customers must contact our customer service team at:

Email: info@themandarintree.shop

Please include your order number, product details, and the reason for the return.

2. Return Process

Before returning any product, customers must contact themandarintree.shop and receive confirmation from our customer support team.

Unauthorized returns sent without prior approval may not be accepted.

Once your return request has been approved, we will provide the necessary return instructions.

Customers are responsible for ensuring that returned items are properly packaged to prevent damage during transportation.

We recommend using a trackable shipping service when returning products, as themandarintree.shop cannot be responsible for packages lost during return shipping.

3. Return Shipping Costs

Unless the product received is defective, damaged, or incorrect due to an error on our part, customers are responsible for return shipping costs.

If the return is caused by:

• A damaged product received

• A defective item

• A wrong product delivered

Please contact us immediately after receiving your order. We will review the situation and provide an appropriate solution.

4. Refund Policy

Once we receive and inspect the returned item, we will send a confirmation email regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed through the original payment method used during purchase.

Please note that processing times may vary depending on your payment provider or financial institution.

Refund processing generally requires several business days after approval.

5. Non-Refundable Items

Certain products may not be eligible for return or refund, including:

• Products that have been used, damaged, or altered by the customer

• Items returned without original packaging

• Products showing signs of wear or improper handling

• Items returned after the allowed return period

• Personalized or customized products where applicable

If a product is not eligible for return, customers will be informed before any refund decision is made.

6. Damaged or Incorrect Orders

We carefully inspect orders before shipment. However, if you receive an item that is damaged, defective, or different from the product ordered, please contact us within 7 days after delivery.

Please provide:

• Order number

• Description of the issue

• Photos or videos showing the problem

Our team will review your request and provide a suitable solution, which may include replacement, refund, or another appropriate resolution.

7. Order Cancellation

Customers may request order cancellation shortly after placing an order.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel the order and issue a refund.

Once an order has entered the shipping process, cancellation requests may no longer be accepted and customers may need to follow the return procedure after delivery.

8. Exchanges

If you would like to exchange an item, please contact us at:

Email: info@themandarintree.shop

Exchange requests are subject to product availability and must meet the same eligibility requirements as returns.

9. European Consumer Rights

For customers located in France and the European Union, applicable consumer protection laws may provide additional rights regarding online purchases.

Customers may have the right to withdraw from a purchase within the legally required period, subject to applicable exceptions under European consumer regulations.

This policy does not limit any mandatory rights provided by applicable consumer protection laws.

10. Contact Information

If you have any questions regarding returns, refunds, exchanges, or your order, please contact our customer support team.

Company Website: themandarintree.shop

Email: info@themandarintree.shop

Our customer service team is committed to assisting you and ensuring a smooth resolution for any concerns.