At themandarintree.shop, we are committed to providing our customers with a reliable, convenient, and transparent delivery experience.

This Shipping Policy explains our shipping methods, processing times, delivery estimates, and other important information regarding orders placed through our website.

By placing an order with themandarintree.shop, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

After your order has been successfully placed, our team will begin preparing your products for shipment.

Orders are typically processed within:

1–5 business days

During the processing period, we carefully inspect, prepare, and package your items to ensure they are delivered in good condition.

Please note that processing time does not include shipping time.

Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.

2. Free Standard Shipping

At themandarintree.shop, all orders qualify for:

Free Standard Shipping

Customers do not need to pay additional shipping fees for standard delivery.

The shipping cost will automatically be calculated as free during checkout.

3. Delivery Time

Our estimated delivery time is:

15–20 business days

Delivery time begins after the order has been processed and shipped.

The estimated delivery period includes transportation time but does not include possible delays caused by circumstances outside our control.

Delivery times may vary depending on:

• Destination country or region

• Customs inspection procedures

• Local delivery conditions

• Carrier processing times

• Weather conditions

• Public holidays

• Unexpected transportation delays

While we work hard to ensure timely delivery, estimated delivery dates cannot be guaranteed in every situation.

4. Shipping Destinations

We currently provide shipping services to customers in France and other supported international destinations.

Shipping availability may depend on product type, destination location, and transportation conditions.

If a specific destination cannot be served, customers will be notified before order completion or contacted by our customer service team.

5. Order Confirmation

After completing your purchase, you will receive an order confirmation email containing your order details.

Please carefully review your:

• Name

• Shipping address

• Contact information

• Product selections

Customers are responsible for providing accurate delivery information.

If incorrect information is provided, please contact us as soon as possible.

6. Shipment Tracking

When available, tracking information will be provided after your order has been shipped.

Customers may use the tracking details to follow the progress of their delivery.

Please allow some time for tracking information to become active after shipment.

If you experience any issues with tracking information, please contact our customer support team.

Email:

info@themandarintree.shop

7. Customs Duties and Taxes

For international shipments, customs duties, import taxes, or additional fees may apply depending on local regulations.

Customers are responsible for any customs charges that may be required by their country or region.

Customs policies vary between countries, and themandarintree.shop cannot control or predict these charges.

We recommend customers check their local customs regulations before placing an order.

8. Delayed or Lost Packages

Although we work with reliable shipping partners, unexpected delays may occasionally occur.

Possible causes of delays include:

• Customs processing

• Incorrect shipping information

• Carrier delays

• Extreme weather conditions

• Transportation interruptions

• Other circumstances beyond our reasonable control

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email: info@themandarintree.shop

Our team will investigate the shipment status and provide assistance.

9. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate.

If an order cannot be delivered due to incorrect information provided by the customer, additional shipping costs or reshipping fees may apply.

Please contact us immediately if you notice an error in your shipping details.

10. Damaged Packages

We carefully package all orders before shipment.

However, if your package arrives damaged, please contact us within 7 days after delivery.

Please provide:

• Order number

• Description of the issue

• Photos of the damaged package and product

Our customer service team will review the situation and provide an appropriate solution.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist if the order has not yet entered the shipping process.

Once an order has been shipped, changes or cancellations may no longer be possible.

12. Contact Information

If you have any questions regarding shipping, delivery times, or your order, please contact us:

Website:

themandarintree.shop

Email:

info@themandarintree.shop

Our team is committed to providing reliable service and ensuring that your shopping experience is simple, secure, and satisfying.

Thank you for choosing themandarintree.shop.